We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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NOTE: 1. Please strictly follow the size chart to select the size. Do not select directly according to your habits. 2. Still not sure about size? We’d love to advise based on your measurements of bust, waist and hip. 3. The size may have 2-3cm differs due to manual measurement. Please note when you measure. 4. Suggestion of cold water hand washing. It can help items keep their shape. 5.due to lighting,shooting angle,photographic equipment,etc,there will be some color difference.please understand that the color is subject to the real thing. 6.If it is light-colored clothes, please wear light-colored underwear inside,thank you
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PACKET:
Q: Wholesale and drop shipping are both welcomed?
A: For wholesale, please contact us and we will give you a discount.
For drop shipping, please note in the order.we could send goods to your customers directly and won’t leave information about us .
Q: How can track my parecl?
A:You can track your parcel on the following website using your tracking number: //www.17track.net/en (Copied to the browser to open)
Q: What can I do when purchase protection time is running out?
A:If your purchase protection time is running out, please contact us and we can help you to extend it. So don’t worry about it .
FEEDBACK:
Q: you are satisfied with our products and services
A: please leave your positive feedback and 5 stars. We are also glad if you can share our items on INS and facebook, give your screenshot to us ,you will have a chance get coupons too.
Q:Not satisfied with the items received ?
A:if you are not happy with your items, please don’t rush to leave a negative feedback,just let us try and make things right!feel free to reach out our customer service team,we will try our best to find a best way to solve your problem.
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