We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Todaybestbuy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came very quickly. Sent the next day. Delivery to Ukraine in ten days. The goods are very satisfied. Soft and comfortable. On the leg sit cool. Track code was tracked until received at the post office. To store and store thank you. The seller and I recommend it.
Pretty crosses for the summer! Weightless and soft, the sizes correspond. on quality of course for 1 season, (took a discount for 100 UAH) but for such a price norms
Good soft sneakers, I really liked it, I wear 38 size, I took 40-well approached. The store is sociable and very friendly, thank him)
Cool, light, breathable sneakers. Very convenient for training in fitness center. They took it for their wife. I'm happy with all 100. Neat, without Fox smells. On foot 25,5 took 41 size. It came quickly, the track was tracked. Took it to pikpoint, which is in the nearest five.
Ordinary sneakers, you can walk A little walks the tongue, but not scary For such a cost is excellent
Steep, light, neat. Take a larger size than your own. Seller and recommend!
Кроссовки очень понравились, описание точное, легкие, воздушные, на лето класс, размеры точные. Пришли быстро. Товар и продавца рекомендую.
Красовки супер, размер совпал точно, спасибо продавцу, товар пришёл быстро
Sneakers are just super. Light, comfortable, on the leg look very cool. At 40 size took 9. really liked
Кроссовки получила, они классные, легкие, удобные на 38 размер взяла 39. Только товар шел долго, почти 2 месяца.
Качество хорошее, в носке надеюсь тоже все будет хорошо. Однако есть нюанс на счет размера. Волновалась чтобы подошли и смотрела по размерной сетке, а также общалась с продавцом.. Посоветовали на 39размер свой(стопа 25.5см) взять 41размер. Но он оказался немнодко великоват. Буквально на 5мм. Не знаю пока буду ли носить... Имейте ввиду это при заказе. Если кому надо, могу свои продать по Украине. Пишите на почту [email protected] я из Днепра. Они очень милые и супер легкие. По дизайну - они очень универсальные. Подойдут и под юбку и под спортивный стиль.
Very cool! Quality Horo. In my 39 Russian took them 41 size, focusing on the size table of the store. The length of the foot in the changing 25,5 cm. You can probably take 40. But I do not regret it all the same, insert my orthopedic insole and will be super!
Light shoes. Correct size. Hope they're durable. Seller communicates.
Кроссовки супер, размер совпадает ношу 41 и заказывала тоже 41, нигде не жмут. Мне очень нравится спасибо
Sneakers came together with another product in one parcel, received at the post office. With the size guessed, approached the length of the foot 25,5 cm, perfectly sat down. Very light and comfortable. Shipping fast. Thanks to store for good item and fast delivery. I recommend definitely.
Crosses bomb for 903 руб super soft and light, leg comfortable. I'll see how they behave in sock, but in the meantime I put 5
Simple white sneaker. Very easy. I 've usually size ordered 39 and 40. You a bit big, but still good. Fast shipping to Germany.
Bardzo lekkie, rozmiarówka normalna, jestem zadowolona z zakupu.
Very light, comfortable, excellent sneakers. Matches as in the photo
In my Ukrainian 41 took the size 42. Just perfectly sat down
The size is just what the doctor prescribed, Legend such, bought, for sports. kstat wear 39 size, and took 40, so measure necessarily the foot. come quickly. I will test them, I hope they will last longer.
Без брака, очень лёгкие, немного есть запах.
It is beautiful to wear casually and also to train.
Sneakers are super. Light, comfortable. The quality is excellent, the price too. Delivery pleases more than ever ..
All right, arrived 15 days before the estimated date