We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It's been three weeks in Kiva. I ordered from 3 stores on this day, sent all the parcels together to new mail. Look very impressive
The goods are good, satisfied, but very long delivery, no tracking, it is not clear whether or not
Very nice, like the picture.
Nice earrings, they arrived on time, Thank you, I recommend it
The products arrive soon. The tie is beautiful and light.
Its nice, thnx
Everything is as in the photo. thank
Cool, stylish
Light, simple in performance, stylish The black insert is not fixed.
Exactly what I ordered. beautiful earrings
For a long time there was a parcel, and so the earrings are in excellent condition ..
Доставка до Саратовской обл месяц. Бижутерия с виду хорошего качества. Подвески металлические 9 мс. Продавцу спасибо.
earrings came quickly, excellent as in the description
I'm happy, they came in a month)
As seen in the photo, they are beautiful and very elegant, they also combine with almost everything and look great.
I received the goods, it looks good, now it looks very beautiful.
They're beautiful, very fast shipping. Fully recommended
Смотрятся неплохо но дёшевато и с небольшим браком….
Beautiful, light, quite large, look stylish, but flimsy, but for such a price it's a sin to complain. In warm time I will be happy to wear.
Beautiful!
Very beautiful goods. IT IS looks like from expensive shop and these earings were on very Fast delivery (more than month early).
I liked them a lot. they are bigger than they seem, but look as in the photo. Came quickly- in 2 weeks
Earrings came with a coating defect that is not washed and not cleaned
Perfect corresponds exactly to my expectations
Excellent earrings sent with another my order, everything is whole)