We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Todaybestbuy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mask is very beautiful, it looks cool. Sew like normal, the threads do not stick out. But there was a small smell and even when washing the water became black, it was necessary to wash for a long time. For this I shoot a star.
A good mask, but the material is both for panties))) but you can wear it.
Good masochka) sewn qualitatively, sat perfectly) without complaints!
Mask hood, but a little more
Thank you all came to order when in the pharmacies there were no masks now appeared, but this mommy also good cotton is true to Black a little sticky wool...
Love , so cute
Very long delivery almost 2 months! mask most ordinary cotton, price quality несоотвецтвует! !! The price is overstated for its quality!
Very good mask... Without filters, rag, I think even can be washed. Seller recommend
Good masks, only went long (2 months in Ukraine)
Well made and shipped with perfect packing in precise timing!
Beautiful as pic
Fit perfectly and is washable.
All as in the photo and in the description: knitted two-layer masks, pleasant to the face, good qulity. But not for the summer. Dense. Better for autumn-winter. On a large man's face will not work
Good
Expectations were somewhat different. The color does not match the picture. The seams are normal.
The goods arrived intact and safe, the mask is good, nowhere sticks out, does not stink anything.
Good quality! The fabric is cotton, and it takes 2 months to arrive
The mask is good, everything suits me)
Very good quality
Came in the package. All as in the description. Mask with lining. Fat, not like a mask for prevention))
The goods are exactly as in the description. Mask quality, two-layer, sewn well. Suitable for children and teenagers, for adults a little too small. Came for 1,5 months.
Dense mask, qualitatively sewn, the quality is good.
Good mask, dense, qualitatively sewn.
Good masochka.
All is well.