We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Todaybestbuy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cloth is dense good, thanks (｡ • ̀--) ✧
Masks are good, dense, perfectly fit to the face, in size that is necessary, not great. There is a smell, but I think after washing will pass. The only negative is very long delivery, 2 months. But the store extended the protection period, for which he thanks!
Good
Super in quality and quickly enough!
Perfect, despite the Carona crisis within 3 weeks to receive. Top!
In reality it is better than it seems at first glance
Fabric is really nice and thick. Doesn't smell compared to other items I've bought. Fits around the face nice and tight, not loose or hanging.
Masks went for a long time, but everything is fine. Soft fabric, the mask is warm. Thank you store
Very good.
Everything is fine!
Supper
Came relatively quickly, soft very pleasant to the touch, well sewn, nothing sticks out, I will order even more, took for streamers
Fast shipping. Good quality and fitting. Highly recommended.
Mask came very soon, I'm glad because is such as the picture.
The mask is good but ordered 2 and 1 spot on the right side
Very comfortable. Fits well.
Water slipping, do you use I gotta suck in use please. Mask with filter to use purchased.
OK
Purchase is satisfied
Very much smells of chemistry
The mask is sewn neatly, the seams are even, the ears are sewn well, but can be too small for some, like the mask itself (on the female face-norms). There is no wire inside. The mask looks weird on his face. You need to suture in shape. Also, the mask initially has not a very pleasant smell.
the package is still in transit for almost two months, but because i choose cheap service maybe thats why the tracking is not correct, even the package has came, the tracking still showing "in transit", but the goods is ok, not even 1 problem, the store is very kind at taking response, recommended for me
The mask is good, but it was 2 months. I was no longer hoping to get it)
Masks awesome! All Super and quality, and price! They are dense, even, without protruding threads! I am happy with the order, as a success! Seller recommend!!!
Nice ^.^ The product arrived in very good condition!