We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Todaybestbuy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Of good quality
It came very quickly! Well packed! Satisfied completely!
Despite the pandemic it has come to me in time and in perfect condition I will certainly continue to buy, nagaraku my favorite shop
It all came well packed, I use these cilia in work, I like it. Eyelashes 0.10 as 0.07
Thank you. I got it, it's fine. Packed Chic, received in general.
As always 5 +, I always order these cilia
The pallets came to health. Packed very well. That's just the delivery was a little longer than it was originally indicated. But the store extended the period of protection of the buyer, so I did not worry.
All as always OK
Everything came quickly, I order not for the first time, the quality is good.
This time I won't take anything
Package comes great packed, eyelashes are great, the only thing is that its size is smaller than usual example: the 13mm is more like a 12mm. I still have to try them but I'm very happy and the shipment has been very fast like 2 weeks in spite of covid 19
As always at the highest level!!! The store is very attentive!!!! Thank you⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;
Took almost 3 weeks to get. Haven’t tried yet. Can not wait to use!
пришло быстро и целоваться. спасибо)
Very good lashes excellent quality and do not lose their curve, black maths that make them look natural. Happy to buy at nagaraku
Baldege
My favorite extensions
Eyelashes are soft, the tape is well adhesive in operation. Rarely there are short eyelashes. The delivery was 3 weeks before Abakan, but it's because of coronorus.
Bellisime and figured I'll see in work❤️
A good store, I recommend! Excellent eyelashes!!!!
I can't say much more I love it! These are the best fibers I 've tried in a long time I have many boxes and I just ordered more! I love Nagaraku it's the lashes I'm going to work with all the time
I always buy them and I love the way the jobs are left with these fibers are the best, even testing more expensive marks I keep Nagaraku always
Cool
Arrived quickly, Helpful store The eyelashes look fragile but hey, for the price we will not quibble
Excellent. My package arrived complete and very fast