We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Todaybestbuy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 27-08-2021 & received 28-09-2021 packaging is good still under trail
good
Excellent вещ
All as description
Very beautiful!!
Corresponds to the description, a useful massager for the neck! Delivered in 5 days to the Moscow region.
Very fashionable
Bravo as always fast
Fast shipping good and stuff so good. Just Charge Plug rubber away overrunning
Excellent Massager. straight cool cool . With it goes the cord is charging. identical with phone. and warms the neck and massages elletropulses. excellent product. I use a normal one for about a week.
Very good product offering excellent value for money. Well protected packaging and fast shipping despite the difficulties encountered by China right now. Congratulations to the store.
Catastrophic I do not advise incorrect order tracking but what can deliver to you after 3 days while no and when you contact the store he does not give you any solution and dissociates from everything to avoid
It came very quickly. I did. Everything works fine. The quality of the product is very good. Recommend
Product as description, gift to my mother. She very like it and very happy
Remote control is easy to use. Perfect product quality. Pink very lovely
Everything perfect looks quality we'll see what lasts and if it does some effect
There is no proof
Excellent product, as I said before, works very well,
Very good product, I have bought one for my mother and one for me, both are excellent, the swelling of the neck and the pain has beaten us, my husband has also bought another one for his mother, I recommend this product if you have cervical problems, although according to instructions, It's not compatible for people who have pacemaker, fortunately it's not our case, and we're doing great, I said, I strongly recommend this product, plus he's come home in less than a month, it is very comfortable and easy to use with your remote controller!
The goods came quickly 14 days to Nizhny Novgorod. Corresponds to the description. Everything is correct: heats, massages. On the remote, with a lace from the charger, massages decently, until even the maximum power was absorbed. The goods and the store are happy! Thank you!
Everything ok
Well packaged . Product is very good. Also come quickly .recommend!
Order satisfied, bought as a gift
Great product. Feel very comfortable. Also it is fashionable
Everything came very quickly. Less than 2 weeks before. The massager is good, the current is enough.