We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
I loved these products! I saw results the next day and I highly recommend to anyone who wants a better looking skin.
Very good product. Have noticed huge differences in less than a week.
Really good product. You can feel the change after using it.
fast and accurate.
Been using it for a week and I can’t believe how good this stuff works. I had a few dry red patches on my face that are almost completely gone. Pretty impressive so far.
Great product! First time I used I could already see a big difference no joke
This was a gift for my son. He already use the product and likes it, just needed a refill
I love this stuff! I use it before bed and wake up with my face feeling incredibly smooth. Perfect for men of any age. Highly recommend it!
ordered for grandson(14) and he loves, as it is helping his mild acne
I got this for my boyfriend who has dry skin and it worked so well! He loves it and will be buying it again.
Great skin care line for men. I have seen noticeable differences
I've been using Lumin since October, and my face is totally clear from pimples from wearing a mask for 10 hrs a day. Definitely recommend this product.
This is hands down the best exfoliating scrub I have ever used. It’s gentle yet very effective. I have been using it for the last four months and my skin is always left clean and smooth after using. The entire Lumin skin collection is awesome. I get so many compliments on my skin!! You have a customer for life!!!
It is very refreshing to the skin.
Works really well.
I'm not an expert, but I like it makes my skin feel good. I got it for regular care and not as a sort of treatment but I like it, will probably be rebuying!
Smells great. I feel clean after using it.
This product is awesome, I had dry flakey skin constantly and after a week using this product, not my skin is healthy and no longer gets dry and flakey.
Doesn't dry out my skin and it feels like a breath of fresh air through my cheeks
Great for the face
Goes on smoothly. Absorbed well.
I’ve always had skin issues and was never really raised to take skin care very seriously. Now that I’m older, I’ve tried several products. THIS one works. First day I tried it, I was stopped twice by women asking what to use. The change in my skin was visible immediately.
I've only been using the product for 2 days, but it does feel refreshing on my face and has helped with some of the pimples I had on my face
Excellent exfoliating regime for my skin. Earlier I used to apply only the moisturizer but this exfoliating rub is not hard on my skin and doesn’t irritate my skin as other products in the market. Plus no weird after smell!!
Just got the product, but it feels like something is working. Do notice the face is not as oily throughout the day.