We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Waterproof Dog Raincoat
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Top picks just for you
Just super! Quality is excellent! Smell almost no! By spring we will be ready)
Not the same size
All is well, the raincoat sat perfectly on my pug 10 kg. But unfortunately immediately when fitting, buttons broke. Poor quality, I think it was a marriage :(
Ekhalo 1 month to Ukraine. Good raincoat. On a dog weighing 3500 kg took the size L, excellent. I recommend the product and the store.
The size approached. Delivery two weeks.
Good quality. But size M is big for chihuahua :(
It was possible to take a smaller size, and so very dense polyethylene. Long shipping 2 months
Description corresponds, on a large male (16.5 kg) French bulldog took the size XXL. In length on the back a little was not enough, but it's not critical! The buttons are tight, open neatly and then everything will break. Well, of the minuses, the store oooochen long issued the order, almost a month
I saw the same for 1500, very satisfied, it will not be convenient to run to her, it looks like a papona
Today received. The store All the best.
Super!!!
HL large for sewing, sewn so-so, lines of curves, threads, one button torn off
The XL raincoat approached a thick dwarf dachshund, dressed easily and conveniently. The dog is nothing against the raincoat has
Delivery is fast. Packed well. The buttons are strong.
I got one xlarge for the blonde dog and one medium for the black one. The xl fits fine! The black one needed a medium. It closes on his belly but it’s too tight. Haven’t used them in the rain yet since it didn’t rain since I got them.
For the cockpit size XXL just right! Parameters of the Dog: The height in the Withers is 36 cm, the length of the back is 36 cm, the volume of the chest is 52 cm. In the cloak shows free movement. He is quite voluminous, on the clothes from above you can safely wear. But, there is one greasy but, in front the upper buttons can not be buttoned! They're both dads.☹. Photo attached. Will have to carry to the workshop to fill a normal button, in Moscow it will be in the cost of the cloak itself.
The dachshund standard size XL is almost perfect. I am glad though fastener hard to open. Super protection rain. Recommend.
Super, I'm very happy. And quickly came, and well packed, and whole. Thin enough, carefully measure your pet, and take the size with a margin, more, no less. I really liked it
On the dachshund 10 kg approached 2 XL. It's all right.
Approached perfectly but the dog is not fastened thick!)))
Delivery 20 days, on pug 11 kg well, only long on the body, this is nonsense, the main thing is the volume of the most)))
Super!!!
Very nice, made well and good quality. However, its just too small fory labrador. XXL and too small, don't understand the sizing...
Delivery three weeks, quality worthy. I have a small poodle 5 kg. it was straight in the butt it was necessary to take on the size more. i recommend
Great and very good finish! Too bad I'm short with size, one more would have been better