We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Todaybestbuy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful Kalimantan with high quality
It came a week earlier, I did not expect it myself. Packing is very good, all whole
very good Kalimba, Sounds great and looks fine. thank you!
Great kalimba! It's already been set up. Mo went two weeks, and it could have reached faster, but the weather conditions did not allow. I recommend to everyone)
Perfect piano.
Everything is fine
Super! Adjusted well, the sound is pleasant. Over time there was a crack, but it does not interfere. Kaifou
Perfect product took only 14 days for Camaçari Bahia
Incredible quality, the sound is excellent, melodic, delighted
Kalimba was sent super fast, arrived before the deadline. Packed perfectly!!! Sounds good! But in different rooms different sound is transmitted. Extreme languages sound deaf, but everyone writes that so everywhere. It's worth your money.
Came well-protected in bubble wrap. As described. Happy with product!
Very beautiful works straight and arrived a week before delivery
Sound is sought and terrific!!
Bon produit. A accorder!
Fast quality
That product beautiful! Wonderful and the sound is all good. Super account on the price and quality of material is very good! Two months earlier than expected!
С двух сторон вмятины
The package came super fast, extremely well protected, looks exactly as on the picture, is actually quite sturdy. Fits perfectly in hands. Notes are quite clear and beautiful. Took a while to get used to pressing properly but once I got it down every note shined.
Delivery very fast And pack a good shockproof The product is not broken. Product quality is very good, good sound, exquisite work, good sound, the shop has already tuned the sound. Recommend this shop
Инструмент пришёл отлично упакованым, через 7 дней(это очень быстро). Как звучит ещё не проверяли, это подарок дочери на Новый год, будет сама настраивать и проверять. Я очень довольна! Продавцу огромное спасибо за оперативность! Всем рекомендую делать покупки у него! Всем добра и счастья, будьте здоровы!
Всё отлично, только рисунок на корпусе отличается от того, что на картинке
The kalimba has arrived fast and in good condition, as the same of the picture!
Perfect! It's beautiful! Looks exactly like the picture. And send very fast!
Looks and feels nice. A good quality kalimba for a good price.
Cool product, especially for beginners.