We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Todaybestbuy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is for gift. Not yet used. I think so. That everything is fine.
Good product. I would have liked the leaves thicker but it's still fine
Beautiful! Crazy pair see the face my godson. Now found pages
In principle, the idea is good, but it will not last long. Already after the first time of use, there were scratches, although the marker was moisturized completely.
Ordered 15.11, received 8.12. Good water coloring with marker
Everything is fine, the child draws) to Ukraine in 3 weeks.
Here it’s $2.43 and on stores it’s $4.28
The coloring is beautiful. With a handle for water, there were no problems, nothing scratches, just need to get better wet. The picture shows up bright. The child really likes. Let's see how much is enough.
did not receive item but got the refund
чудовий товар, але пензлик взяла інший так як рідний дуже гострий і буде шкрябати розмальовку і вона швилко втратить свої вдастивості!
Awesome Thing! Bright, neat, super! I'm gonna go hand it to the baby.
The order came in a month, all as in the description
A good book, took for a gift. Not yet, but I think I will like it!
bonito juguete para niños el vendedor cumple con lo que oferta...
Garage rosemolks, came shvidko, I recommend!
goood
In general, cool, ordered two pieces, cool, top advise children definitely like it,. Review I have on the Chinese Z Channel
Dostawa do Polski w ok 3 tygodnie. W zestawie z wodnym penem.
Very entertaining, My Baby Loves
The coloring is excellent. Exactly such as shown in the photo.
muy lindo libro, hermosos colores, es de buena calidad
love this easy for my granddaughter
Very fast shipping, 22 days, well packed,and came in good condition. Recommend store. Didn't try yet
Its really cute but it came damaged:(
Muy bonito libro. Me llego en entrega combinada con otros paquetes llegó muy rápido. volvería a comprar.