We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Todaybestbuy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lightweight hoodie with pretty print. Received before the scheduled date.
Beautiful, I love it, just like the picture, very good quality, and warm inside
Very precise, the advertised sizes correspond to those received. The delivery time of 12j is respected ordered on 11.11 shipped on 14 received on 25.
Perfect, nice printing, nice material and stretch. Size a little big.
I got here real quick, right size.
Very pretty, a little disappointed with the rendering that seems a little fragile, the impression that the image is glued and fears a little washing... The sweatshirt is very light
Light sweater large size rendering identical as on the photo delivery faster than expected (4 weeks in advance)
Excellent product like the image I recommend store arrival in Canary Islands in less than a month
Just gorgeous
Super, very cute, good material better than I expected for the price very well and I arrive fast
Was see through
ok
Sweatshirt Super! Not very thin. Picture class! On my size 162 height and 45 kg sits perfectly! Recommend!
Very nice and warm
Good quality
Sends very fast good value for money I recommend this store
Better than I expected isn't very fat but warm I'm happy
The goods came quite quickly. Although I paid for the emergency delivery. Goods top. Came in 10 days. Warm sweatshirt, not thin. Recommend
Arrival in expected time
The color is clearer than in the picture
The drawing is well done, the sweatshirt is quite thin and soft inside. There are places where it looks like a wire is pulled. My daughter is happy it is the main, to see in the duration.
Very happy! Article received in advance and complies with the description. Looks good quality too.
Just a small print task above the stitch otherwise top
Very nice material, soft and light, the print is bright. Only the color is not white, but slightly yellowish.
Very nice print