We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
The vest is not very full, but warm. Delivery to Ukraine took 2 weeks. On чихуахуа 1,8 kg took S. I sat down perfectly. Seller recommend.
Precioso y una calidad excelente
Shop excellent, sent on next order, are very attentive. The product is wonderful, beautiful, great quality. Super recommend!
Very nice, well made, does not weigh, no smell. Take measurements of neck, chest and length, the most important thing is chest and neck, the start not so much, the weight is the least. Fashion velvet inside
super quality!!! fast delivery! @iggy.faline
Super quick to get there and also ea more. Nice the. abrogo of what it looks like in pictures. I love it!
Very nice but it's fine, I was hoping it would warm up more. But he's very cute.
Very good. Strongly recommended
Very fast shipment thank you very much
Right size. The back covers the animal is raised
Strongly recommended. It's very fast
In the photo, the top coating looks like dense, in fact-thin cotton
It's nice, but it's not from insides, it's velvet. I don't know if it'll be all the warm I want but it's very well done. I would have liked it to be more tight but one size less would be small.
S is too big for my puppy
Beautiful, soft-touch. Perfect measurements as detailed in Table and arrived before time. I'll ask for it again for my little dog.
Very high quality thanks and quickly