We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Battery: 3x AA
1. We’ll generally proceed orders within 24 hours once the payment is received.Above Delivery Date Is Only For Reference, Sometimes Will Be Delayed By Holidays, Festivals,Bad Weather, Customs, Etc.
2. The price is not including the Custom Duty,Remote Area Fee or other payable Fees from the courier.You need pay 30USD more if your address is Remote Area.
3. Service transit time is provided by the carrier and excludes weekends and holidays.Transit times may vary,particularly during the holiday season. Shipping and return policy
1. Items will be checked and packaged well before we send them ,to make sure our clients received it in good condition.
2. We only ship to confirmed order.Your order address MUST MATCH your Shipping address.
3. If you have not received your parcel at the estimated delivery time,please contact us,we will track the shippment and replyn you soon.
4. We also offer express shipping like DHL, UPS, EMS etc, please feel free to contact us if you are urgently in need of it or the quantity is large.
5. We accept returns and refunds within 15 days after order completed, please contact us.
1. Please leave 5 star feedback if you’re satisfied with our products and service, we will appreciate it (Item as Described 5 stars, Communication 5 stars, Shipping time 5-stars).
2. If the products you received was damaged or wrong styles, please don’t leave any negative feedback first, kindly please contact us,we will deal with it and work out the best solutions, Your satisfaction is our motivation to do better
There are no reviews yet