We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Todaybestbuy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect in size and very fast. Comfortable and warm
Cool slippers, the size is straight in the butt, soft, warm, autumn comfortable in them threads stick out, I think not critical Thanks
Correct description
Just like the description. Very nice hot and comfortable. They arrived very quickly.
Super hot and comfortable! How can you observe I go without socks and still have warm feet. Recommended.
Perfect! Quite as on the description :) Very Fast Delivery Thank you very much ^-^
They are as described ell ad
Class. Great fit.
Slippers are cool. The color came darker, but even better looks. My size is 37-38, took 38-39 came up on the leg. The order came on time. Seller recommend.
parfait ..
I'm size 38 and I ordered 41. They made me perfect! They are beautiful
Wonderful thank you very much
Slippers are cool. Everything has come. Threads are not where do not stick out. Thanks store At its 38-39 took 40-41. Grey 9.
El producto llegó rápido y es igual a la foto, son super cómodas y calentitas, las recomiendo. Llevo dos semanas con ellas son muy buenas.
מעולהההה Shoes Top arrived fast and quality excellent!!
Cool slippers, warm, soft, comfortable, my size 38, took on the grid 39 and guessed with the size, with a toe very well worn, do not press. Thank you very much to the store, I recommend
Sneakers are cool, soft, well stitched. the length of the foot 24,5 ordered 40-41, perfectly approached.
I use a 37, Spanish and they're a 36/37left a little fair but they seem comfortable
Super cute slippers, accurate to description, comfortable, I recommend, did not communicate with store no need
really cute and soft. fast shipping
Slippers received very good!!! In reality, even better than in the photo from the store!!!!! He Many thanks for the quickly sent goods!!! Before the Republic of Karelia, the parcel went a little more than two weeks!!! It is very fast!!!
Very cool sneakers and very warm. The quality is excellent, the sole is soft. We came very quickly. Recommend :)
All with slippers is good, soft, "fur" is crumpled in the package, but instantly flushed when unpacking))) with the size is also all OK.
Everything is accurate, slippers are soft, delivery is fast. Sale recommend. At 37 size took 38-39. This size is butt
It came in a week's time. The product fully corresponds to the description. Took on size 37, everything was clear. In the photo immediately after opening the parcel without combing. Thank you to the store, everything is super.